Frequently Asked Questions - General

ColdCallBlocker™ offers protection of both land-lines and cellphones from cold-callers, fraudsters, and anyone else you choose to specify.

ColdCallBlocker™ instantly checks TWO lists of numbers as soon as your phone starts to ring. Firstly, you are able to maintain your own list of known good and bad numbers, then, if you have an optional ColdCallBlocker Network™ subscription, the software will also check the massive online database of known cold-callers.

Strictly speaking, this question ought to be how accurate is the online ColdCallBlocker™ database of known cold-callers?

Anyone who receives an unwanted call from a new cold-caller can instantly report it using the ColdCallBlocker™ software. These reports are added to the online database of known cold-callers, and this information is then made available to other users of ColdCallBlocker™. To combat any problem of false-positives, each user can configure their software to only identify an incoming telephone number as a cold-caller if 1, 2, 5, 10 or 50 other users have also independently reported receiving a cold-call from the same number.

We also maintain the database ourselves to keep it in optimum shape. We proactively add the numbers of known cold-callers to the database as well as any telephone numbers that have been associated with criminal activity such as scamming frauds. We are keen to keep our data as accurate as possible, so if a company ceases trading, or stops using cold-calling techniques, then we will remove numbers that are no longer being used for such purposes.

ColdCallBlocker™ is clean of all viruses, malware, and other types of unwanted software. The software only answers incoming calls (and then, only if you configure it to do so) and certainly never makes any outgoing calls whatsoever. When ColdCallBlocker™ checks the online database of known cold-callers, it does so using an encrypted connection over your ADSL/cable Internet connection. This means that no personal details of your incoming calls can be picked up by third-parties or other online eves-droppers.

Accurately filtering telephone calls is a complex subject. We understand this better than anyone so we provide three additional resources offering further help and advice. The most comprehensive information about the ColdCallBlocker™ software can be found in our online User Guide. We also offer email support for everyone who uses our software and also our public forums are a great place to openly discuss any aspect of ColdCallBlocker™ and cold-calling in general. Answers to many previously asked questions can be found there.